FACTORS AFFECTING EMPLOYEES’ PERFORMANCE: THE CASE OF ETHIO TELECOM ADDIS ABABA ZONAL OFFICES

Abstract

This study aims to analyze the Factors Affecting Employee Performance in Ethio-Telecom case of Addis Ababa Zonal offices. Based on the literature discussed, the six factors considered as the important elements influence the employees’ performance needs to be investigated. The main thing that motivates the researcher to conduct the study was revenue of Telecommunication industry in Ethiopia was not increased by pre-planned schedule. Objective of the study is to examine Factors Affecting Employees’ Performance in Ethio telecom zonal offices in Addis Ababa city. The research question lies in whether each of those factors has a simultaneous and partial effect on the Employees’ Performance or otherwise. Information was obtained from all Ethio-Telecom Addis Ababa Zonal offices (6 Zonal Offices) by adopting concurrent quantitative research design. Using the quantitative method, the population of this study was 2377 and the sample population was 342 respondents with N=276. The respondents were selected using stratified sampling technique. The data analysis was on descriptive and inferential statistics and further by use of regression model run on Statistical Package for Social Sciences (SPSS) version 20. The primary data gathered in the form of questionnaires with a Likert typed-scale were then analysed using the multiple regression method. The findings reveal that the value of the determination coefficient test is 82.5 percent, indicating that the employees’ performance is explained by Motivation, Training, Organizational Culture, Working Environment, Supervision, and Individual Characteristics factors of the employee, while the remaining 17.5 percent are linked with other factors. The findings explore Factors Affecting Employee Performance in Ethio-Telecom case of Addis Ababa Zonal offices. Results indicate a direct and positive relationship of all variables on Employee Performance. While Motivation and Working Environment which have a significant effect on the Affecting Employee Performance in Ethio-Telecom