| Abstract: | The purpose of this study is to assess the factors that affect multimodal transport system in
Ethiopian Shipping and Logistics Services Enterprise in relation to regulation, infrastructure,
competency, and ICT and delivery performance. Primary data were collected from 85 employee and
managements through interview. Out of the 90 questionnaires distributed all the 85 questionnaires
were successfully returned back. Descriptive analysis method was used to calculate the outputs (i.e.
mean and standard deviation) using the Statistical Package for Social Sciences. The findings of the
research showed that the majority of customers were agreed to improve factors that affect
multimodal transport system. Although the finding of the research indicated that the majority of the
respondents were agreed on the improvement of multimodal transport system. Hence based on the
findings of the research it is to conclude that restricted regulations, poor infrastructure, lack of
competency, poor ICT or lack of all enterprise operations not supported by automated computerized
system, inefficient custom clearance process and poor dry port facilities affected this sector. These
challenges were found to be sources of increased transit time and cost increment. Though, the
enterprise has been trying to solve the Multimodal transport system inefficiency problem step
by step to upgrade the multimodal transport system. |
